About Us

We are a growing IT & Digital Services company specializing in healthcare technology and digital transformation. As part of our expansion, we’re hiring a Lead ServiceNow Developer to drive secure, scalable, and impactful solutions that improve business outcomes and service delivery.

About the Role

We are seeking a skilled and self-driven Lead ServiceNow Developer with 3–5 years of hands-on experience, ideally within the healthcare technology domain. In this role, you’ll lead the design and implementation of secure and scalable ServiceNow solutions while collaborating closely with cross-functional teams. You’ll take full ownership of the product lifecycle-from ideation to deployment-and ensure delivery of high-quality, innovative solutions that align with business and healthcare standards.

Key Responsibilities

• Lead the end-to-end lifecycle of ServiceNow product development: planning, design, development, testing, deployment, and post-release optimization.
• Collaborate with stakeholders to analyze business needs and translate them into effective ServiceNow solutions.
• Design, configure, and customize ServiceNow applications in alignment with platform best practices and evolving requirements.
• Develop and maintain workflows, business rules, client scripts, UI policies, and custom integrations (REST/SOAP).
• Ensure compliance with healthcare data standards such as FHIR and OpenEHR across all implementations.
• Facilitate requirement-gathering sessions and address functional and technical gaps with innovative solutions.
• Partner with QA and release teams to ensure smooth, high-quality deployments.
• Provide leadership in troubleshooting, performance tuning, upgrades, and feature enhancements of existing modules.
• Maintain comprehensive documentation and support knowledge transfer through training, SOPs, and internal resources.
• Mentor junior developers, fostering best practices and knowledge sharing within the team.

Required Qualifications

• 3–5 years of hands-on experience as a ServiceNow Developer.
• Expertise with core ServiceNow modules: Incident, Change, Problem, Service Catalog, CMDB, and Knowledge Management.
• Strong understanding of SDLC methodologies-particularly Agile/Scrum.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs.
• Experience with REST/SOAP integrations and external system communication.
• Ability to translate business requirements into scalable, user-friendly technical solutions.
• Strong problem-solving skills with effective communication and leadership abilities.

Preferred Qualifications

• ServiceNow certifications: CSA, CAD, CIS (any specialization).
• Experience with additional modules such as ITOM, HRSD, or SecOps.
• Familiarity with DevOps tools and CI/CD pipelines.
• Experience mentoring or guiding junior developers.

If you’re passionate about creating impactful solutions and ready to take on a role in ServiceNow development, we’d love to hear from you.